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Returns Policy


Pack the goods carefully ensuring that there is plenty of cushioning material between items and that they cannot rub together while in transit. They must be received in a re-saleable condition for a refund to be made. Goods cannot be returned if supplied engraved direct on to the award its self. Should there be a problem on our behalf, we will do our best to rectify the problem in the most cost effective way. Please note that we have a returns policy of 48 hours starting from the date you recieve your order, please note a charge may be applied for returns. Please contact us before returning any items.


In the unlikely event that a product is not available, a member of staff will contact you to discuss suitable alternate products. Should the product be out of stock, we will let you know when the next expected delivery date is and establish whether this date will meet your requirements. Should we issue you with a replacement product of lower value we will re-imburse the correct amount directly into your account.

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